FAQ and answers to them

1. How to open a real account?

To start working with the Internet broker PRO-FOREX.com you have to enter into a contract with us as well as an Addendum to it. For the details click here.

2. Where should I transfer deposit?

When all the necessary documents are accepted, you'll be sent the bank requisites as well as the requisites in the system of Internet payments e-gold. You'll be able to select the method for transferring the money.

3. Can I use the subaccount as a usual bank account?

No, you can not. The money on the subaccount is used only as your margin deposit for trading in the FX.

4. Will there be accumulated interest on the money in the subaccount?

Yes, PRO-FOREX.com adds interest to the money on the deposit. Interest is added on the minimum balance in the subaccount at 1 per cent per annum.

5. How to transfer the money from my subaccount to some other account?

You'll have to mail or fax a written order in a free form with the sum that you want to transfer and the requisites of the account into which you want to have the money transferred.

6. How much can I gain if I start trading in the FOREX market with a minimum deposit?

Everything depends on the level of your experience. Very few professionals reach the level of profit 10 to 20 per cent a month. Most successful traders make 2 to 10 per cent a month. The level of profit depends on the sum of the margin deposit. It's sufficient to double or even treble the minimum deposit within a short period of time, but if the deposit is average or big, it's practically impossible to do it. You shouldn't forget that high profits are proportional to high risks.

7. What are the business hours of the FOREX market and PRO-FOREX.com?

The working hours of our company coincide approximately with the working hours of FOREX. We accept trading orders 24 hours a day from 11:00pm CET on Sunday to 10:00pm CET on Friday except during red-letter days in Europe.

8. What is the difference between the work of real and the work of demo accounts?

Yes, indeed, there are some differences. For details click here.

9. Are there any limitations for the period of keeping an opened position?

No, there are not. The client pays $8 for deferring the position over midnight (GMT).

10. How to conduct transactions if access to the Internet is impossible?

You can always continue trading via the phone. Our dealer on duty will take your orders 24 hours a day from 11:00pm CET on Sunday to 10:00pm CET on Friday except during red-letter days in Europe. For details about trading via the phone, click here.

11. How long is the period of time between sending an inquiry about a quote and receiving an answer from the PRO-FOREX.com dealer?

Usually a dealer supplies the information in 30 to 40 seconds, if the inquiry was sent through the Internet. (On a demo account, the delay is 10 to 15 seconds). If the inquiry was made via the phone, the answer will be given in 5 to 10 seconds.

12. Many brokers give different quotes in real and demo trading. What about PRO-FOREX. com?

Quotes in real and demo trading are absolutely the same.

13. How near to the real price can you set up Stop and Limit orders?

Stop and Limit orders can not be set up nearer than at 5 pips from the current quote. However, you should know that if the movement in the market is strong ( this happens very seldom), your level of Stop or Limit orders and the level on which the order will be fulfilled may be different.

14. Can I turn to the dealers of PRO-FOREX.com for recommendations about my activities in the FOREX market or about the situation in the market?

No, you cannot. We do not take any responsibility for forming your market strategy. We are mediators, not a consulting company.

15. Can I change leverage as I wish?

PRO-FOREX.com gives you an opportunity to choose the leverage for each new position you are opening. You can choose out from the following variants: 1:200, 1:100, 1:50. It's allowed to use a leverage of 1:25, but then the position must consist of 4 or more contracts.

16. How many pips are there in a spread?

A spread in a quiet market contains 3-4 pips.

17. Why are your quotes different from the ones given by Reuters or Knight Ridder?

The quotes you can see on these sites and on many others are given for information, but the prices you can see in the windows of our programs are given for trading; i.e., our company is ready to trade at these prices at the moment. Dealing prices in the windows of PRO-CHARTS are a more truthful reflection of the market, because real transactions are being concluded at these prices at the moment.

18. Which configuration of the computer do you recommend?

The new trading program has been designed for most standard computers. We recommend 64 MB RAM, 450 MHz. Any processor, such as Celeron or Pentium III. Also a modem 56k or equipment DSL or T1. Resolution of the monitor should be at least 800 x 600 pixels, and for working with the terminal the resolution of 1024 x 768 pixels is advisable. We recommend using a Browser Microsoft Internet Explorer 5.0 or a more modern one. Systems that do not meet these demands can let you down with the connection, slow down your work, or show a distorted picture of information on our site.

19. The charts would not work! What shall I do?

If you cannot start some programs or their parts, or if they don't work the way they should according to the description (help sections), it's most probable that some settings have been changed in your browser (e.g. Java or JavaScript are prohibited). To make sure that everything works correctly, you have to cancel all the limitations or restore defaults. For example, in Internet Explorer it's done in the following way: select Tool, Internet options, Advanced in the menu, click Restore Defaults and OK. Obviously, any bad functioning of our programs (and of many other programs, by the way) may be caused by bad connection with the Internet, or by using a damaged operational system.

If you have any questions that we haven't answered in this section, you can ask the workers of PRO-FOREX.com. Phone: +372 56 567 561 E-mail info@pro-forex.com.

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